Privacy Policy

What we collect

Only what a booking marketplace needs to work:

• Account details — your name, email address and mobile number. The mobile number is verified with a one-time code and is what unlocks prices and booking.
• Booking records — which listing you booked, when, and its status, plus any messages exchanged with the provider about it.
• Payment records — amount, currency, status and a receipt. Card details are handled by the payment processor and are never stored on our servers.
• Provider documents — if you apply to teach, the ID proof and résumé you upload, held for admin review.
• Basic analytics — page views, only if analytics is configured for the deployment you are using.

Why we collect it

To create your account, take and confirm bookings, process payments and issue receipts, send you reminders about sessions you have booked, review provider applications, and respond when you contact us. We do not sell personal data.

Who else sees it

A provider sees the information needed to deliver what you booked — your name, the session details and any messages you send them. They do not see your payment details. Service providers we rely on (payment processing, one-time code delivery, email, video meetings) process the minimum data needed for their part.

How long we keep it

Account and booking records are kept while your account is active, and afterwards only as long as needed for tax, accounting and dispute-resolution purposes. Provider ID documents are kept while a provider account is active.

Your choices

You can ask us for a copy of your data, ask us to correct it, or ask us to delete your account. Some records tied to completed payments have to be retained for accounting reasons even after an account is closed. Contact us through the contact page and we will confirm what we can act on.

Changes

If this policy changes in a way that affects you, we will say so on this page and, where the change is significant, by email.